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Support

Support

If something is broken, missing, or wrong, the support surface is the canonical channel. This page covers what to file and how.

On this page

Report a bug

Stellarch issues are tracked through the in-app support tickets surface. Include as much of the following as you have:

  1. What you did: the action that triggered the bug (URL, click path, deck composition).
  2. What you expected: the result you thought you'd get.
  3. What happened instead: the actual result, with the error text if any.
  4. For replay or combat issues: the match URL and the event index where things diverged.

Contact

Support tickets are the fastest way to reach the team and the only channel that opens a tracked thread a human follows up on. You can also join the community Discord at discord.gg/K3geA9hD28 for help and discussion, or email [email protected]. Open a ticket and a human responds; we check the queue regularly.

Open a support ticket

Closing an account

Account deletion is available through the support tickets surface. Open a ticket (category: Account) asking to close the account, and the team will confirm and process it. Closing an account deactivates it and signs it out for good; for ledger integrity, your wallet history and linked identities are retained on file rather than erased, and your account is removed from leaderboards and matchmaking.